triv169Privacy Policy

This page describes what we collect when you use triv169 and how we keep that data protected. Digital payment adoption across Indonesia has grown significantly in recent years, with platforms supporting DANA, e-wallet, mobile banking, and local payment now standard for most online services. We at triv169 handle your payment information, identity documents, and gameplay records with the same security standards as financial institutions.

Our privacy commitments are built into our platform architecture. We do not sell your data. We do not share your personal information with marketing firms or third-party advertisers. We collect only what is necessary to run our service, verify your identity, process your deposits and withdrawals, and comply with applicable law.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on triv169

When you create an account on triv169, we collect your legal name, date of birth, phone number, and email address. We require these details to verify your identity and contact you regarding account security or payment issues. We also collect your IP address and device fingerprint (a non-identifying hash of your device type, browser, and operating system) to detect fraudulent login attempts and protect against account takeover.

For account verification (KYC), we collect a scan of your government-issued ID and a utility bill or address proof. We store these documents in encrypted format, separate from your operational account data. Once verification expires or your account is closed, these documents are deleted within 90 days.

We also collect gameplay data: your wagers, settlements, wins, losses, game session logs, and market activity. This data helps us detect fraud, calculate your account balance accurately, and resolve disputes. Gameplay data is retained for 7 years to comply with record-keeping requirements.

How we use your data on triv169

We use your personal information for five core purposes: (1) account creation and verification; (2) deposit and withdrawal processing; (3) fraud detection and account security; (4) customer support and dispute resolution; (5) compliance with legal obligations.

When you contact our support team via in-app chat, we retain your conversation logs for 12 months. This helps us resolve disputes and improve our support processes. Your chat messages may be reviewed by our support staff and our compliance team for quality assurance and fraud investigation.

We use your email and phone number to send account notifications: deposit confirmations, withdrawal updates, login alerts from new locations, and verification requests. We do not send promotional emails without your consent. You can manage communication preferences in your account settings.

Our data storage and processors on triv169

We store your data on encrypted servers located in data centers across multiple regions. Our primary data storage sits in data centers that comply with international security standards. Our servers may sit outside your jurisdiction; however, we apply the same encryption and access controls regardless of server location.

We use third-party payment processors to handle deposits and withdrawals. These processors follow their own privacy policies and may store tokenized references to your payment method. We do not control their data practices, but we contractually require them to maintain the same security standards as we do.

We use third-party analytics services to understand app performance and user behavior (e.g., which game categories users visit most). These services do not receive your personal name, email, or identity documents. They receive anonymized, aggregated usage data only.

On triv169, your data is encrypted at rest and in transit. We encrypt sensitive fields (passwords, identity documents, payment tokens) using industry-standard algorithms. Our staff cannot access your data without explicit audit trails.

Cookies and tracking on triv169

Our app and website use cookies and session tokens to keep you logged in and remember your preferences (language, display theme). These cookies are first-party only—they belong to triv169 and are not shared with external domains. We do not use third-party cookies for advertising or tracking.

You can clear cookies and cached data via your browser or app settings. Clearing cookies will log you out of triv169, and you will need to log in again. This does not affect your account balance or deposit/withdrawal history.

Your rights and data access on triv169

You have the right to request a copy of all personal data we hold about you on triv169. Contact our support team via in-app chat or the help section in your account dashboard. We will provide a download file containing your account details, transaction history, and identity documents within 10 business days. This is your data; you own it.

You also have the right to request deletion of your account and associated data, subject to legal retention obligations. If you request account deletion, we will close your account, process any outstanding withdrawal, and delete your personal information (name, email, phone) within 30 days. Gameplay data and transaction records may be retained for 7 years to comply with anti-money-laundering regulations, but these records are de-identified (linked to your account ID, not your name).

If you believe your data has been misused or we have violated your privacy, you may escalate your complaint to our privacy officer via the contact form in your account settings. We will respond within 10 business days.

Data retention and deletion on triv169

We retain your account data for as long as your account is active. Once you close your account, we delete your personal information (name, email, phone, identity documents) within 90 days. Gameplay history and transaction records are retained for 7 years for compliance purposes, then permanently deleted. Account closure can be requested anytime via your account dashboard or support team.

Contact and policy updates on triv169

If you have questions about this privacy policy or how we handle your data, reach us via in-app chat or email through the help section. Our privacy team responds within 5 business days. We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated via email and in-app notification at least 14 days before taking effect. Your continued use of triv169 after the notification period constitutes acceptance of the updated policy.

This privacy policy is effective as of its publication date. It is governed by the laws applicable in the jurisdiction where triv169 operates and where our services are legally offered.